Refund policy

Returns and Refunds

Every Cloudview Photography print is made to order for you, so we do not accept returns or exchanges for a change of mind, a different size, or a different material.

Damaged or defective prints

If your print arrives damaged or has a production defect, email orders@cloudviewphotography.com within 14 days of delivery with your order number and a photo of the damage, including the box if it was damaged in transit. We will reprint and reship it at no cost to you. You do not need to send the original back unless we ask.

Lost packages

If tracking shows no progress for 7 business days, or the package is marked delivered but you do not have it, contact us. We will open a claim with the carrier and reship your order if it is lost.

Limited Edition prints

Limited Edition prints are final sale. They are covered for damage, defects, and loss exactly as described above, and a replacement carries the same edition number and certificate as the original.

Cancellations

Production usually starts within one business day. If you need to cancel, email us as soon as possible. If production has not started, we will cancel and refund you in full. Once production has started we cannot cancel the order.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to post the credit.